COVID-19 Updates
Home Divisions Health Improvement

Division of Health Improvement

The Department of Health’s Division of Health Improvement (DHI) is the regulatory entity providing compliance oversight for the following areas.

  • Licensed health facilities such as: non-long term care, long-term care, assisted living home care and hospice, free standing birth centers, community mental health centers and other facilities.
  • Home and community-based Medicaid waiver providers for the Developmental Disabilities Waiver, Medically Fragile Waiver and the Mi Via Waiver.
  • Conducts investigations of Abuse, Neglect & Exploitation for licensed health facilities and home and community-based Medicaid waiver programs.
  • Operates the Caregivers Criminal History Screening Program (CCHSP) which provides criminal background checks on potential caregivers.
  • Operates the Employee Abuse Registry (EAR) also known as, the Consolidated Online Employee Abuse Registry (COR) which provides background checks for all caregivers, ensuring they have not been disqualified by a substantiated case of ANE. Individuals placed on the EAR are not eligible for hire as caregivers.
  • Operates the Certified Nurse Aide Registry (NAR) and Training program.
  • Certifies all clinical laboratories operating in New Mexico meet health and safety requirements.

Enforcement Activities

DHI enforcement activities include:

Health facilities and community based waiver programs found out of compliance may be subject to civil monetary penalties or other sanctions as authorized by Centers for Medicare and Medicaid Services or state law.

Organizational Structure

The Division of Health Improvement consists of 162 staff members located in 4 field offices across New Mexico with a central office in Santa Fe. Our staff have a variety of professional and educational backgrounds and experiences. Many are licensed as psychologists, nurses, physicians, life safety code engineers, architects, social workers and other related fields, who hold bachelor's, master's, and doctoral degrees. We are organized into the following three areas.

  1. Health Facility Licensing – Consists of District Operations which conducts surveys, and Program Operations which administers the facility licenses and services such as the Nurse Aide Registry.
  2. Community Based Waiver Programs – Consists of Incident Management and Quality Management.
  3. Director’s Office – Consists of DHI Administrative Services, Human Resources and the Office of Policy, Planning & Performance Improvement.

Please see the Human Resources section of our website for a list of Job Opportunities with Division of Health Improvement and obtain our latest organizational chart.

Health Facility Guidance during Covid-19

Customer Satisfaction Surveys

Has your health facility recently been surveyed by the Division of Health Improvement? If so, we would like to know how we performed.


Please visit the Regulations page for a complete listing of the rules and regulations which govern the majority of what we do.

The Department of Health’s Division of Health Improvement has issued a new regulation on Boarding Homes effective June 3, 2020. To Access the new rule please see the 7.8.4 General Requirements for Boarding Homes

New Emergency Rule and Pending Regulations

The Department of Health Division of Health Improvement has no emergency rules in effect at this time or pending rule changes. Be sure to visit our Regulations page to view recent updates made to existing rules.

See revisions to NMAC 7.28.2 Requirements for Home Health Agencies effective November 10th, 2020

Coming Soon : Notice of Upcoming Regulations for Dementia Training

Notice of Public Hearing

The Division of Health Improvement has no public hearings scheduled at this time for new or existing rules.

Quick Links

Community Programs

Community Provider Survey Report of Findings

Community Provider Survey Report of Findings

Field Tools

Please visit the Field Tools page to explore the various field tools such as Case Management, Living Care and Arrangements, and Community Inclusion.

ANE Training for Community Providers

Licensed Health Facilities

Search Licensed Health Facilities Survey Report of Findings

Search Medicare Nursing Home Compare

Nursing Home Compare provides details on nursing homes across the country. This includes nursing home inspection results, staffing levels, enforcement actions that the federal government have taken against the nursing homes and how well nursing home residents were treated in specific areas of care.

News Articles